Hi!
Newbie here! This is a great site, just wish I had found it earlier and from different circumstances!
I found this site from Googling Goldmart complaints. Yea I'm in the Goldmart torture chamber right now!
On April 4th I placed an acknowledged order with Goldmart for a sealed monster box of ASE's. Since it was my first order with them I called them to be sure I fully understood their policies and shipping. I stated that my understanding of the order was that since my item is "In Stock, Ready to Ship!" my monster box would be allocated and shipped within their stated shipping times after receiving my funds. (ie since it was in stock I would not be affected even if their supplier didn't make a scheduled delivery) They agreed to what I stated! Took my CC number to hold and promptly sent me an email of order confirmation number. I mailed them a check that day April 4th.
April 8th I got a "Payment Confirmation" email from Goldmart. and my bank account was showing it had been debited for the purchased item total. Website showed my order as "Paid & Processing"
During the waiting period I watched various suppliers websites and between April 10th and April 15 all of them went to some kind of notice about ASE's being delayed, out of stock, sold out, and etc. This includes Tulving, Apmex, Provident, and Gainesville! But strangely Goldmart continued to display "In Stock, Ready to Ship!" right up to April 17th.
Per their stated policy they should have shipped April 17th. I called them evening of April 17th to get tracking number. That's when the lies started! Over next several days heard many of the same excuses/lies that have been reported here by other customers! I even asked to speak to someone who could "speak for the company" was asked if I was recording conversation I said "Yes" Was told, "You don't have the right to record this and Your order will go out today or tomorrow" They then hung up on me!!! This was on Monday the 22nd. No shipment or communication possible since!
Sorry to have been so lengthy in my description. Since I'm obviously not alone in my troubles with Goldmart, I would like to ask if anyone has a complaint letter to the FTC, Nevada Atty Gen, or the BBB that I could use as a guide in taking action???
Thanks for your interest!